Shipping policy

Shipping Policy – Biofactors Pakistan

Last Updated: [26-11-2025]

Thank you for shopping with Biofactors Pakistan. We aim to provide a smooth and reliable delivery experience. Please read our Shipping Policy for complete details on our delivery process.


1. Delivery Locations

We currently deliver orders across Pakistan, including all major cities and remote areas.


2. Delivery Time

  • Standard Delivery: 2–5 working days

  • Remote Areas: 4–7 working days
    Delivery times may vary due to weather conditions, courier delays, or public holidays.


3. Shipping Charges

  • Standard Shipping: A flat shipping fee may apply depending on your location and order weight.

  • Free Shipping: Occasionally offered during promotions or on orders above a specific amount (if applicable).


4. Order Processing

  • Orders are processed within 24–48 hours after confirmation.

  • Cash on Delivery (COD) orders are processed after confirmation via call or SMS.

  • You will receive an SMS or email notification once your order has been dispatched.


5. Shipment Tracking

Once your order is shipped, you will receive a tracking link or tracking ID to monitor your parcel's delivery status.


6. Wrong or Incomplete Address

Biofactors is not responsible for delays caused by incorrect or incomplete shipping details. Please ensure your contact number and address are accurate at checkout.


7. Damaged or Lost Packages

If your parcel arrives damaged or does not arrive within the expected timeframe:

  • Contact our support team within 48 hours of receiving the package (or after delivery due date).

  • We will coordinate with the courier company to resolve the issue promptly.


8. International Shipping

Currently, we do not offer international shipping. Orders are delivered within Pakistan only.


9. Customer Support

For any questions or assistance related to shipping, feel free to contact us:

WhatsApp: 0324 4250972
Email: [Insert Support Email]
Website: biofactors.com.pk